A.N.T SUPPLIES LIMITED
Terms of Sale
We may change these terms of sale without notice at a future date.
Please contact us with any questions at any time regarding orders, requests, complaints or suggestions.
We aim to reply within 24 hours at the longest.
Link to Contact Us page.
- Pricing and Descriptions
All prices on our site included postage and packaging costs to the UK mainland only.
Shipping to Highlands and Islands will be higher on heavier items, please contact us first for a quote.
All photos and descriptions are provided to give an approximate guide to the products.
All products are subject to availability, if at the point of payment the goods are not in stock, either from a stock keeping error or an issue discovered with the product, then you will be contacted asap and your payment refunded in full.
We strive to ensure that all photos and descriptions are as up to date and accurate, if any error occurs you are entitled to a full refund and credit for return postage costs.
The cart is setup for payments via PayPal or card payments processed by Stripe.
If you wish to pay by cheque you need to contact us first.
When buying goods and services on the internet the consumer is entering a legally binding contract.
There will be no obligation or contract between yourself and ant supplies until we have received your order and accepted it in the form of an email notification which will usually also confirm your orders dispatch.
This is so we can confirm stock and do relevant age checks.
This also gives time for you to contact us to amend your order, for cases where you may have input the desired quantity incorrectly or even the wrong item or more commonly the wrong delivery address.
If the cart fails to add VAT we would have to cancel the order and refund in full, we can then send a payment request directly to be able to complete an order.
We reserve the right to refuse orders at our own discretion.
The contract is also subject to your right to cancel (as mentioned in the returns section).
Consumer Protection (Distance Selling) Regulations 2013
You have the right to cancel within fourteen calender days.
This period runs from the day the contract is concluded for services, and for goods it's from the day after the day of delivery.
Most orders are sent the same working day, if payment is received early enough.
This does not included age restricted items, as there are often delays in confirming age.
It also doesn't included items that have to be sent by a courier, as we have to wait for those orders to be collected from us.
If there are any current issues causing delays then it will be mentioned on the home page.
We currently offer Free Post on all UK Mainland orders, with no minimum order limit.
UK Islands, Highlands and Northern Ireland customers will need to contact us first, if wanting to order bulky items or orders weighing over 2 kilos.
Orders under 2 kilos are generally sent by Royal Mail, Hermes or Yodel.
Orders over 2 kilos are usually sent by courier with a signature required on delivery.
Currently we are mostly using Hermes, ParcelForce and Yodel.
If you selected the tracked shipping option on the cart, that is usually Hermes or Yodel.
Please note the Yodel estimated delivery times are usually on the extreme side, often orders are delivered between 3-5 working days. (Depending on the booking day and weekends, the estimate can be 10+ days but that would only be 6 working days).
With Royal Mail, as a rough guide single item orders are sent 2nd class, multi item orders are upgraded to 1st class or to recorded delivery, depending on the total value.
With all these services, next day delivery is not guarantee.
Royal Mail offer a next day service but at minimum extra charge of £6.00 with an extra £4.80 again for a Saturday delivery.
If you need to confirm which service will be used or request a specific service please Contact Us first.
- Europe & Worldwide
The Free shipping offer is for only UK orders, we can ship worldwide on most items at a prior agreed shipping price.
Some will have custom restrictions and most airsoft products are for sale in the UK only and will not be shipped abroad.
Please contact us first for a shipping quote or your order will be cancelled and payment refunded.
Please contact us in writing/email within 14 days, from the day after receipt of your order if you wish to cancel your purchase.
With your rights to cancel, item(s) must be unused and in their undamaged original packaging and returned at your cost.
Please returned the goods within 14 days of notifying us, we will then issue a credit note.
If the goods are not returned we can arrange for them to be collected, at the consumer's expense.
With your rights regarding faulty items/item received not as listed; Please contact us in writing/e-mail within 30 days of receipt of your order (we may require photos of the issue).
Upon receipt of item for inspection and confirmation of fault/issue, we will issue a full refund of your original payment and return costs.
Refunds are usually processed within 24 hours of the item(s) return.
Please note: with product compatibility, we only offer guidelines, usually from reports back from previous customers, we can not guarantee compatibility as there are usually too many models and specs change too often. We can over credit or an exchange upon receiving the product back in it's undamaged original condition and packaging.
- Website Links
A link from this website to that of any other organisation, company or individual shall NOT imply any approval or warranty as to the standing and capability of any such organisation, company or individual by this organisation.
- COOKIES (UNIQUE IDENTIFIER)
A 'Cookie' is a small text file that is transferred to your computer from websites that you visit.
They are used by most websites as they often are crucial to allow a website to work, they also provide information to the site owner in order to make the site more efficient.
Cookies and the information they store are destroyed automatically after a set amount of time (depending on their set life) or sooner if you use your browsers clear cookies feature.
You can set your browser to disable cookies or prompt you before a cookie is accepted.
Are we primarily visible to UK customers. How well certain marketing campaigns go.
Example ~ how much traffic the site gets and the keywords used to find the site.
Most web browsers allow some control of most cookies through the browser settings.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
ABOUT THE COOKIES WE USE
The table below explains the cookies we use / or may use on most pages and why.
COOKIES FROM SERVICE PROVIDERS WE LINK TO
We are not responsible for the content from links to others sites and the cookies they may use.
Example ~ YouTube, PayPal, Google Wallet, Google+, AddThis buttons, Adverts to other sites, Links to useful information from other websites, etc.
At the top of most of our site's pages are AddThis buttons ~ AddThis privacy overview
We have disabled AddThis using cookies on our site unless you use their services.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
We embed some videos from YouTube, YouTube may set cookies on your computer once you click on the YouTube video player.
To find out more please visit YouTube's embedding videos information page.
- Privacy - Personally Provided Information
If you choose to provide us with personal information by sending an email, or by filling out a form with your personal information and submitting it through our website, we only use that information to respond to your enquiry or process your orders and only employees will have access to your volunteered information.
We do not give, share, sell, or transfer any personal information to a third party, unless required to by law.
- Data Protection
We do not offer an option to create customer accounts on our site, so no sensitive data is exchanged or collected.
All payments are processed by either Paypal or Google so neither your credit/debit card or bank details are provided to us.
PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, their server checks that you're using an approved browser; one that uses SSL 3.0 or higher.
- Applicable Law
UK law is the applicable law on this website.YOU MUST BE 18 YEARS OLD OR OVER TO PURCHASE FROM THIS SITE
ant-supplies and it's employees accept no responsibility for direct, indirect or consequential loss, damage or injury resulting from the use of any product sold from this website.
The customer is responsible for knowing their local laws and/or statues.
Orders are subject to an Electoral Roll check to confirm your age on age restricted products.
Further proof will be requested if you are not on the Electoral Roll (usually if you ticked the privacy box on the registry form).
- Product and company names, logos, brands and other trademarks mentioned on this website are the property of their respective owners.